FAQ & Site Info
We ship within 2 business days.
INTERNATIONAL customers - Items are shipped at your own risk. Parcels can be insured at an additional expense. Please contact us, and include the item(s) of interest, prior to purchasing for an insured shipping quote.
ASK ALL QUESTIONS PRIOR TO PURCHASE. We will only accept returns if an item description was grossly incorrect (which will never happen)! On the very RARE occasion it is allowed, shipping will not be refunded and return shipping is responsibility of the buyer. NO EXCEPTIONS. Please note: All of our crystals are natural and natural = chips, fractures, imperfections etc. View all photo's using the zoom feature. *Monitors are different on every computer. Ask any questions before purchasing. We DO NOT enhance photos!
All items SHIPPED WITHIN THE USA will be insured. Although we pack our items very well, sometimes these things happen. If you receive a damaged order, save ALL packaging, take several photo's and contact us within 48 hours of receipt of package. DO NOT SHIP THE ITEM BACK as this will VOID THE INSURANCE and we will not be able to refund you. Shipping cost is not refundable. Claims through the USPS are usually settled within 7-10 days. Keep all packaging until you receive your refund. INTERNATIONAL customers - Items are shipped at your own risk. Parcels can be insured at an additional expense. Please contact us, and include the item(s) of interest, prior to purchasing for an insured shipping quote.
YES! We gladly combine shipping on all eligible items. Some large crystals need to ship separately because of size and weight. If you feel the calculated shipping cost came out too high, please contact us since the calculations are not perfect. We will do everything we can to reduce the cost.
NO. We cannot and do not guarantee any results. DISCLAIMER - PLEASE READ: Alternative healing is meant to be used in harmony with, NOT in place of, professional medical treatment, legal advice or any other circumstance. ALWAYS consult a licensed medical doctor / physician regarding ALL health issues, or a licensed attorney / professional for legal issues, or an appropriate licensed professional for any other issues. Our products are tools for Lightworkers, Crystal healers, Reiki practitioners and those on their Metaphysical &/or spiritual path. By purchasing this product you are stating you understand that : I/We/The owner(s) of this website do not, in any way, imply OR guarantee any outcomes. By law I am stating that the information listed in the item descriptions, titles and on the entire site is for entertainment purposes only.
YES, Through paypal. You do not need to sign up for a paypal account in order to use paypal. If you have any trouble, just contact us and we will send a direct invoice to you.
On those rare occasions orders are lost, you will need to wait approx. 45 days before any refund is given. The USPS will not file a lost claim for 45 days during which time the item is likely to show up.